3. Quality, standards and certification
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Quality, standards and certification
Bibliography
References
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(1) - LABOUCHEIX - Traité de la qualité totale. - Dunod, 1990.
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(2) - CROSBY (Ph.) - La qualité sans larmes. - Éd. Economica, 1984.
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(3) - CROSBY (Ph.) - La qualité, c'est gratuit. - Éd. Economica, 1986.
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