Drawing up specifications
Cahier des charges du point de vue de l’activité de travail

While the example used to illustrate this form of specification stems from a specific situation, we can generally stress the importance of the following two principles:

• it is necessary to acquire a good knowledge of how operators carry out their work activities;

• the development of specifications expressing the activity's "point of view" must be part of a project management process.

• The notion of work activity

  It can be defined as the way(s) in which an operator, in a given situation, actually goes about achieving the production objectives set for him/her (it can also be described as "real work"). As shown in figure 1, it depends, on the one hand, on the characteristics of the operator and, on the other, on those...