Implementing EFQM
Introduction to the EFQM framework

To summarize the implementation of such a model in a short chapter would be to offend the trainers and consultants whose job it is to promote EFQM. The best experts are generally assessors at European level (see Pour aller plus loin). In France, for example:

• the specialists at Afnor , official distributor of the model;

• the association's member assessors France Qualité , in particular Patrick Mongillon ;

• authors of specialist books (Patrick Iribarne, Stéphane Verdoux, Florent A. Meyer, etc.).

In this article, we shall simply summarize the steps that can help an...