5. Our advice
5.1 Focus on support
The processing of non-conformities by the quality department can quickly become tedious in terms of follow-up. It's vital to encourage support for processing, rather than the production of colorful graphic summaries.
5.2 Define the ratio of non-conformities to tests performed
It is interesting to calculate the ratio between the number of non-compliant jobs identified and the number of jobs carried out. There is no acceptable ratio defined by the standards. For example, mass production tools regularly...
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