4. A Lean Management approach in five recursive steps
Also in their reference work Lean System , Womack and Jones proposed a systematic five-step approach to the seven causes of waste.
4.1 Identifying the customer's perceived value
We can define value as everything that will be expected and positively perceived in a transaction by the customer (of the company or the process), which will justify the price and reinforce the customer's decision to buy. Value is thus intrinsic to the...
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A Lean Management approach in five recursive steps
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