7. Evidence-based decision-making
7.1 What the standard says
Decisions based on analysis and evaluation of data and information are more likely to produce the desired results.
7.2 Why this principle?
Decision-making is complex, and always involves a degree of uncertainty. Analyzing data and information factually, i.e. on the basis of evidence, records and facts, rather than opinions, assumptions, interpretations or extrapolations, enables greater objectivity, which is essential for effective decision-making.
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Evidence-based decision-making
Stakeholder relations management
Reference standard
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
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