6. Mistakes to avoid
Don't look for a perfect system... on paper! Avoid :
a system that meets ISO 9001 requirements, but which is out of step with the company's activities and practices; in this case, buy-in and ownership would be more difficult to achieve;
procedures that are unnecessary in relation to the activities and/or experience of the company's personnel;
overly detailed procedures. This can quickly become a brake on the system's evolution, and can disempower individuals.
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Mistakes to avoid