4. Customers' interests and viewpoints
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4.1.1 Customers
As we mentioned in our approach to consumer uses, connected printed matter concerns all sectors of human activity:
commerce, distribution and retail (food, cosmetics, fashion, high-tech, etc.);
industry ;
transport ;
health ;
tourism and culture ;
education and training.
They are just as much to be found in the private sector, from VSEs to multinationals,...
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Ongoing reading
Customers' interests and viewpoints
Bibliography
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(1) - DESLANDRES (L.) - Management de l'expérience client. - Pearson (2015).
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BUTTIN (N.), SAFFRE (B.) - Activer l'économie circulaire. - Eyrolles (2016).
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SERRES (M.) - . – Petite Poucette,...
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