Easy diagnosis
Responding to complexity with the Management Compass®

The variables introduced by the method, A, P and C, are determined by means of questionnaires. Complexity C is defined by the process manager himself. A few questions tell us the nature of the process (transactional, expert, coordinated or synergistic), and this gives us the "target" point on the diagram in figure 7. Aspirations and perceptions are revealed by the answers employees give to several series of questions. Questionnaires can take any form - electronic, paper, individual or group interviews. We construct the operating point F with coordinates (A,P ). The mindset gap G is the vector F C. The greater the gap, the less appropriate the current state of mind is for what we...