1. Why and how is the project defined?
A working group should be set up as soon as a problem or malfunction has been identified. Here are some examples of how to set up a working group:
A project has been defined and requires follow-up (e.g. a new solution to be industrialized).
Handling complex customer complaints [FIC 0472].
An analysis of the causes (following a non-conformity, a customer complaint, etc.) must be...
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Why and how is the project defined?