2. Define an overall policy and strategic framework for the medium and long term
The requirements of ISO 9001 § 4.1 refer to the organization's purpose and strategic orientations. ISO 9000 refers to the organization's mission, vision, values and culture, which form part of its "identity" according to ISO 9004 (§ 6). These concepts have been integrated into the Afnor guide FD X 30-031 (Governance and social responsibility – ISO 26000), a diagram of which is shown below.
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Define an overall policy and strategic framework for the medium and long term
Reinforcing coherence between strategic priorities and operational activities
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Criterion 1: ISO 9001:2015 requirements and EFQM conceptFor criterion 1, the tool summarizes, in three columns: • examples of good practice according to EFQM; • ISO 9001 requirements that...
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