1. Define relevant KPIs
KPIs (Key Performance Indicators) are useful for all company functions. They are the first step in steering your business, analyzing your positioning in relation to the competition or budget forecasts, and identifying areas for improvement.
These performance indicators are used in the presentation of management dashboards (see the example Monthly activity dashboard (Tool
1
)) and must be regularly updated.
An indicator must be associated with a precise, measurable objective. The measurement and evolution of KPIs should...
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Define relevant KPIs