6. Process, store and update knowledge
This step can be carried out in parallel with the previous two, depending on your organization's level of agility. It involves analyzing and structuring the knowledge gathered in the form of dissemination media:
paper/computer/graphics ;
audio ;
video ;
training/courses.
To make the right choice of distribution medium, remember to involve the end-user as early as possible in the capitalization implementation process.
Who is he?
What's his profile?
What are his intellectual habits (is he an engineer, salesman, technician, etc.)?
In which working environments or circumstances will he need the capitalized experience (office, workshop, etc.)?
The product...
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Process, store and update knowledge
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