5. Our advice
5.1 Involve your management team
The Deming approach places particular emphasis on the role of management. Your management team needs to be aware of this role, and trained in it, as well as in the use of a minimum of statistical techniques.
5.2 Beware of resistance to change
Deming's ideas still fly in the face of many beliefs and preconceptions.
Deming refused to visit a company if the manager wasn't present at the interview, because he knew that without the manager's...
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Our advice
Mistakes to avoid
Bibliography
Deming, Hors de la Crise , Éditions Economica
Deming, Du nouveau en économie , Éditions Economica
Gogue, Jean-Marie, Le Paradigme de la qualité , Éditions Economica
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