Distribute your satisfaction surveys
How to conduct a customer satisfaction survey

The distribution channel is one of the key elements for your satisfaction survey. The choice of a collection method will depend on the context and constraints linked to the survey: technical, budgetary, time...

The main survey methods are :

• face-to-face interview ;

• telephone interview ;

• self-administered questionnaire (by post, fax, enclosed with the product/service, via an Internet application/form).