What are the steps involved in obtaining certification?
Marianne and Qualivilles – Promoting quality in the public sector

At the start of the process, a diagnostic is required to take stock of the organization's operations in relation to the requirements of the standard.

For the Marianne standard, a self-assessment tool is available online.

On this basis, it is essential to define an action plan and appoint a pilot to lead the process.

The work can take several forms:

• definition of a quality policy and objectives ;

• agent training and awareness ;

• process optimization workshops ;

• setting up or upgrading existing tools ;

• internal...