The "5 Whys", a problem-solving tool : Deploying the "5 Whys" method

Deploying the "5 Whys" method
The "5 Whys", a problem-solving tool

Author : Siham BENTALAB

Review date: November 27, 2016 | Lire en français

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2. Deploying the "5 Whys" method

Although simple to use, the "5 Whys" method has its pitfalls. In this context, you need to :

deploy the method with the people directly concerned by the problem to identify the real causes;
remain factual, report what really happened clearly;
never work by deduction or assumption of what has happened;
confine ourselves to the causes we can control.

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