3. Questions to ask: the "compass rose
The questions revolve around the initial request, which you can place in a central frame:
Upwards: to what end? This question takes the ludion back to the goals, the stakes, the finalities.
Down: how? This question brings the ludion back down to the means, the solutions.
To the left, horizontally: what? This question focuses on the facts, on the current situation, with the dissatisfactions or malfunctions that are at the root of the demand.
To the right, horizontally: why? This question focuses on the causes of any dissatisfaction or malfunction.
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Questions to ask: the "compass rose