7. Communicate the results, communicate the approach!
Communicating the results obtained and the approach taken means that you have to supervise the entire process.
You then enter a logic of continuous improvement of the effectiveness of your watch.
Select the key information you want to communicate: "The film's title".
Collectively define the criteria for selecting the key information to be communicated: "and if I were the customer, what would I want to know first?
Define the format: appointments, alerts, intranet, CSR, newsletters, posters... You can also create a "Breakfast" type event to promote the results and process of monitoring (raising awareness of the monitoring...
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Communicate the results, communicate the approach!