4. Our advice
4.1 Include a representative panel of target users in the experience capitalization process
Capitalizing on experience is a voluntary process that is in line with continuous improvement. Its success depends on the identification of value-creating objectives, not only for your organization, but also for those who will use the capitalization product. Their support is essential throughout the process.
4.2 Set yourself achievable goals with added value clearly in mind.
To be motivating, a goal...
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