1. Understand and state the capitalization issue
Experience capitalization is the process of deriving knowledge from someone else's practice or experience. As there are many different experiences and practices, it is essential to identify the trigger for the process and the problem to be solved.
The first step is to identify and understand the origin of the desire to capitalize. In fact, the implementation of experience capitalization within an organization is a response to the expression of a need or a difficulty to be overcome: listen to your employees!
To help you, ask yourself the following questions:
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Understand and state the capitalization issue