Mapping expertise
Setting up an Expertise department

Implementing an "Expertise" channel requires us to build up knowledge of the expert channel and define new benchmarks.

First of all, you need to know :

• the distribution and content of know-how in the area under consideration;

• the population of people eligible for expert status ;

• objectives for developing the company's skills and know-how (including, for example, whether or not to outsource certain "business" activities).

In the next step of this data sheet, a mapping approach is explained in detail. But first, we need to define the criteria for recognizing expertise. This involves determining :

• the skills repository dedicated to experts ;

• ...