Conclusion
Normative framework - Information Technology engineering process

When it comes to quality, there are always two lines of investigation:

• by process ;

• depending on the products delivered.

This article deals only with the process side of information processing engineering. The software product axis is covered in [H 4 029].

As far as IT engineering processes are concerned, we have reviewed the texts of the main international standards, which constitute the fundamental reference frameworks necessary to achieve quality in IT systems. However, the key to achieving an acceptable level of quality...