How to measure the performance of your quality management system : What are the application risks?

What are the application risks?
How to measure the performance of your quality management system

Authors : Cécile MALATERRE, Jean-Luc BERSON, Olec KOVALEVSKY

Publication date: October 10, 2022 | Lire en français

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4. What are the application risks?

4.1 Breaking performance down into a multitude of indicators

There are relatively few risks in implementing indicators, so true is the adage that you can only manage what you measure. However, there is a sneaky risk, hidden behind the appearance of virtue, which consists in multiplying measurements and indicators.

Zeal in this area, as in many others, is counter-productive, and proposals to multiply indicators, however well-intentioned, must be curbed!

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What are the application risks?