4. Glossary

Distribution channel; Canal de distribution

All the independent organizations that enable the transfer of a product (or service) from the supplier to the end customer.

Automatic parcel locker; Parcel locker

An enclosed, secure area where parcels can be picked up (or dropped off) at any time.

Drive; Drive-in

Whether stand-alone or attached to a physical store, a drive-thru can be seen as a warehouse where Internet users can pick up an order that has been prepared there.

All online (or dotcom) business; Pure player

Company whose commercial activity takes place solely online, without a physical store.

Dropshipping (or dropshipment)

The products sold by the e-tailer are...