5. Conclusion

For logisticians and supply chain managers involved in the flow of logistics, achieving performance may seem like a tall order. It's all about :

• arbitrate between logistics costs and service levels, which by their very nature are objectives that cannot always be pursued simultaneously;

• to seek logistics performance not only within their organization but throughout their supply chain;

• also take into account the fact that their performance is linked to that of their competitors' supply chains;

• to interconnect their supply chains with reverse supply chains, in order to promote more sustainable performance; all this in a context where a grain of sand somewhere risks jeopardizing the entire supply chain...

Fortunately,...