1. Purpose of feedback

During the operating phase, the purpose of the feedback process is to take note of any abnormal elements that fall outside the scope of the prescribed rules, and to carry out a detailed analysis to identify their causes and sequences, and define the corrective measures needed to prevent them from recurring.

This approach leads us to strongly question the real effectiveness of the pile of instructions and procedures that results from the vain hope that, "by forcing ourselves to write down everything we do", we would exhaust the totality...