Structure your approach to improving the quality of your suppliers' services

3. Structure your approach to improving the quality of your suppliers' services

Once you have defined your responsibilities for coordinating and analyzing the quality improvement of your suppliers' services (see Step 1), we recommend the following detailed approach.

3.1 Identify the data sources to be analyzed

Draw up a list of sources of information to collect and analyze in order to improve the quality of your suppliers' services:

customer complaints whose causes are attributable to suppliers (see Handling customer complaints [FIC...

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Structure your approach to improving the quality of your suppliers' services

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Structure the process improvement approach and associated resources

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