8. Stakeholder relations management
8.1 What the standard says
To achieve sustainable performance, organizations manage their relationships with relevant stakeholders, such as service providers.
8.2 Why this principle?
Today, it is no longer possible to operate in a vacuum: the company and its stakeholders are interdependent. Managing relationships with interested parties optimizes their impact on the company's performance, and establishing mutually beneficial relationships increases the capacity of each party to create value....
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Stakeholder relations management
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Reference standard
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
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