Glossary
Lead a working group to achieve objectives

Corrective action

Correcting the causes of non-conformities to prevent their recurrence. Corrective actions are defined in ISO 9001 (Chapter 8.5.2) as "measures taken to eliminate the cause of a detected non-conformity".

Curative action

Correction is defined in ISO 9001 (Chapter 8.5.3) as "an action aimed at eliminating a detected non-conformity". It is an action that corrects the problem without eradicating it.

Preventive action or preventing the risk of non-conformities occurring

Preventive actions are defined in ISO 9001 (Chapter 8.5.3) as "measures taken to eliminate the potential causes of non-conformity".

Root cause

Real cause of the situation.

QQOQCCP

Who is it? – Who? – Where? – When? – How much? – How? – Why?

These essential questions help us to define the environment for any event.