What changes have been made regarding the evaluation of the QMS?
Developments Regarding QMS Planning and Evaluation

Based on relevant data and information obtained from monitoring and measurements, the organization must analyze and evaluate (see § 9.1.3 of ISO 9001):

• the conformity of products and services;

• customer satisfaction;

• the performance and effectiveness of the QMS;

• the effectiveness with which planning has been implemented;

• the effectiveness of actions taken in response...