3. Choose a process definition logic
Broadly speaking, you can choose between two approaches to defining realization processes, also known as "business processes":
the functional approach ;
the end-to-end approach, defined by product or customer segments.
3.1 Functional approach
This involves identifying and grouping activities according to their functions. Using this approach, which corresponds to the classic approach, we can define the following realization processes, for example:
selling (grouping together all the activities involved in selling the company's products and services) ;
planning (grouping of planning activities for sold products) ;
produce and deliver the expected products and services.
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Choose a process definition logic
Apply decisive criteria when choosing an approach
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