8. Mistakes to avoid
8.1 Don't try to keep it simple at all costs
Reality isn't always simple. Of course, it's always preferable to represent a given situation as simply as possible. However, more important than simplicity is effectiveness. As is often the case in quality, the criteria for effectiveness are to be found in the contribution to customer satisfaction, product and service conformity, and operational improvement.
8.2 Don't try to please everyone
The definition of processes is accompanied by the appointment...
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Mistakes to avoid
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