Defining a process architecture
Implementing the process approach

A common practice since the 2000s, and almost hegemonic in France until recently, was to divide processes into three categories:

• production processes, reflecting the company's core business;

• support processes, necessary for the smooth running of production processes ;

• management or steering processes.

This classic approach gives rise to what we have come to call a "process map", such as the one shown in Example 1 of Process Architecture Examples (Tool 1 ...