5. The architecture of the standard
In a complex, demanding and ever-changing world, if you want to build a QMS with sustainable performance, then ISO 9004 is without doubt the standard you need.
For, on closer inspection, ISO 9004 almost offers a user's manual for a QMS aimed at managing sustainable performance, translated into economic benefits.
The choice of ISO 9004 to build a QMS is up to the company. ISO 9004 has no requirements. It simply provides recommendations. Throughout the standard, its recommendations are expressed in the following way: "it is advisable" to...
5.1 Key chapters for building an ISO 9004 QMS
The six chapters of the standard set out recommendations for building...
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The architecture of the standard
ISO 9004:2009: What's new?
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