Implement curative, corrective and preventive actions

With a view to maximizing customer satisfaction, you need to take effective action to remedy any production or organizational anomalies you come up against. However, you may find it difficult to understand the main concepts behind improvement actions: curative, corrective and preventive actions.

• What's the difference between these types of actions?

• When and how to deploy one or the other?

This fact sheet explains how these actions are defined, implemented and monitored.