Communicate your objectives
Deploy the objectives to be achieved

The advantage of the previous step is that your communication plan will make sense to all your employees, as long as it is carried out at regular intervals and delivered to as many people as possible.

To achieve this, you need to involve your process drivers again and again. The objective deployment table (Tool 1 ) is a communication tool you can use to support your efforts.

In this way, during an information session such as a departmental meeting, the process manager can easily zoom in on the process objectives directly...