3. Define indicators at appropriate levels
Once you've decided on the areas of performance and the entities to which the indicators will apply, you can start defining them, following the approach detailed below.
3.1 Decline the purpose of the entity concerned on the performance axes
Let's suppose you define KPIs at process level, for example the Production process in a manufacturing company.
This process has a purpose, stated for example on the process description sheet: "Produce products that meet customer requirements, on time and on budget" (see Writing process description sheets
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Define indicators at appropriate levels
Involve the people involved in data collection and communicate the results
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Article included in this offer
"Quality manager"
(
223 articles
)
Updated and enriched with articles validated by our scientific committees
A set of exclusive tools to complement the resources
