3. Apply a method to identify processes
For process identification, the heyday of systematic standardization (cf. APQC process classification framework) seems to have passed.
The trend observed in a growing number of companies, starting with the largest, is a pragmatic hybridization combining the identification and definition of customized processes with standardized processes widely documented in the literature and reference IT applications.
In this holistic, strategic approach, the following steps are recommended.
Identifying and defining processes is often the result of group work. Within the team, it is important to define the vocabulary and concepts applicable to the company. Process levels can...
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Apply a method to identify processes