7. Mistakes to avoid
7.1 Don't think that improvement can be decreed, it can be measured.
Any action, however well-intentioned, needs to be evaluated in terms of its results before it can be said to be an improvement.
7.2 Don't give your colleagues, process drivers, activity and department managers the impression that quality is in charge of everything and wants to regulate everything.
As a quality manager, you are responsible for structuring your company's improvement process, but you don't necessarily have to...
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Mistakes to avoid
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