Identify and map know-how elements
Mapping know-how

The elements of know-how developed and exploited by the company's players can be of different kinds:

• organizational and procedural, through the company's processes and procedures;

• technical, through business practices (e.g.: functional analysis, calculations, operating procedures, business standards and rules, tool practice, etc.);

• empirical, through lessons learned and feedback, estimated risks and chosen means of control.