6. Mistakes to avoid
6.1 Don't think that your experience can replace that of users
An easy solution is to observe your own usage or that of the members of your project group. But don't forget that your experience will never replace that of "real" users, and that your particular case is probably not valid for everyone.
6.2 Don't just listen to what the user says
Users usually have a lot to teach you. However, there are also many things they don't know how to express, or needs they wouldn't even have thought of....
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Mistakes to avoid
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