Select KM projects and actions with high potential added value
Implement an innovation-oriented knowledge management approach

You must define :

• their expectations, needs, practices, knowledge, ignorance, observations ;

• their ideal vision of access to information and knowledge (they sometimes "dream" about things they don't know exist in your company);

• which is very easy for them to do, or very difficult to do. In this way, you can pinpoint where to focus your efforts (sometimes it's just a matter of letting people know that an alert subscription or newsletter is available);

• ...