Our advice
Rethinking the notion of watch customers

If you see the customer as a partner, you will highlight the added value of the specific skills of both parties (customer/supplier), and create a dynamic that is conducive to the innovation process.

Establish a close relationship with customers, strive to make them as autonomous as possible, and invite them to contribute their requirements and practices to the improvement of the overall monitoring process.

Create pilot phases with beta-testers.