ITIL® best practice framework
ITIL® et ISO 20000

First of all, the word ITIL^® is an acronym made up of the first letters of the following four words:

• INFORMATION ;

• TECHNOLOGY ;

• INFRASTRUCTURE ;

• LIBRARY.

We can translate these titles into French as "library of information technology infrastructure".

In the 1980s, following the difficulties in coordinating the various IT systems encountered in the run-up to the Falklands War, Margaret Thatcher's government imposed a policy of systematic competition with the private sector on British public administrations. A task force, the Central Computer and Telecommunications Agency (CCTA), was set up with the aim of improving the efficiency and quality of IT services provided...