4. Service concept
4.1 What is Service?
There's a distinction between the two notions, product and service, although both are the result of a process. The Larousse dictionary gives us the following definitions:
Product: economic good resulting from production, manufactured object.
Service: a set of obligations towards individuals or communities.
The international standard 9000:2005 gives us the following definition for a service in general:
A service, like a product, is the result of a process.
A service is the result of at least one activity necessarily performed at the interface between supplier and...
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Service concept
Service supply process
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