6. Mistakes to Avoid
6.1 Don’t limit yourself to traditional media
A wide variety of media and formats are available for recording knowledge. It is important to use the formats best suited to the audience and the types of knowledge to be shared or conveyed. Videos, pictograms, and illustrations are suitable for conveying simple concepts. Text and detailed explanations supplemented by diagrams remain effective ways to convey more complex knowledge.
6.2 Don’t confuse knowledge with skills
Staff competencies—whether...
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Mistakes to Avoid
Glossary
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