Measurement process control approach
Use of reference materials

Many factors determine the accuracy and reliability of test or analysis results. Using the (5M) – Diagram developed by Mr. Kaoru Ishikawa –, we consider elements from :

• human factors ;

• installations and environmental conditions ;

• test and calibration methods and method validation ;

• equipment and measurement traceability ;

• sampling and handling of items tested or analyzed.

• Human factors

  Appoint a person to be responsible for controlling the measurement process. This person must be familiar with the company and its techniques, and it would be unwise to entrust this task to a trainee or a new recruit.

  Provide training and information for staff involved in the use, conservation and purchase of reference materials.

  Have personnel with the qualifications...