8. Control process
In this family of processes, the international standard requires the service provider to master the two processes described below.
8.1 Configuration management
The standard requires the service provider to define and control the components of the service(s) and infrastructure.
SCROLL TO TOP8.1.1 Configuration components
The international standard gives the following definition for a CMDB (Common Management Data Base):
Database containing all information concerning all configuration elements,...
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Control process
Production launch process
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