5. Glossary

Distribution channel

A distribution channel is the chain of organizations linking a company that produces an offer to the end consumer. A channel may be short or long, direct or indirect, etc. Organizations can be wholesalers, distributors, logistics providers, distribution centers, etc.

Prestataire de service logistique; logistics service providers

A logistics service provider is a company that delivers logistics services (warehousing, transport, etc.) on behalf of manufacturers or distributors, using its own logistics resources or those of other subcontractors.

logistics service level

Logistics service level defines the nature of the logistics value proposition offered by a supplier unit to a customer unit. It is assessed in relation to multiple dimensions, the...